Thank you for visiting SlushyNoobz Shop (slushynoobzshop.com)We take pride in our product offerings and we hope you enjoy your shopping experience, Please let us know if there is an issue with your order.
Returns
Most items (see below for exceptions) may be returned for a refund within 14 days upon receipt of your order To qualify for a return:
Items must be in the same state as you received them. Store tags, price tags, and/or security tags should still be attached if applicable.
Returns must be made in the original shipping container or packaging.
A proof of purchase is required for all returns. This may be an order number or receipt.
Once the 14-day window has elapsed, we cannot offer refund or exchange.
Non‑Returnable Items
Returns are not permitted for the following items: items that are considered final sale.
Gift cards
Digital or downloadable products.
Stickers and smaller accessories (unless we made a mistake when shipping them to you or they arrived damaged).
Items marked as “Final Sale” are not eligible for return or refund.
Exchanges
We will only exchange an item for a different one if the item is defective, damaged or we made a mistake when sending you an item.
Refunds
Your return will be inspected to determine your eligibility for a refund. Once the return is received, we will notify you of a refund status.
If returns are approved (we will process them via the original payment method and they may take 70 business days to show up depending on your bank). Shipping charges cannot be refunded unless it was our mistake.
***Refunds cannot be issued when there are unpaid shipping charges on the order. Customers will pay shipping to return the order unless the order arrived broken or incorrect. Shipping charges are n
Refunds
Once it has been confirmed that the order has been returned to the warehouse, the customer will be refunded via the original payment method. Refunds may take 70 business days to show up depending on your bank. Please note that shipping charges will not be refunded unless it was our mistake.
***Refunds cannot be issued when there are unpaid shipping charges on the order. Customers will pay shipping to return the
Missing Refunds
Refunds may take 70 business days to show up If you are still not seeing your refund please check your bank account and payment method and reach out to your bank or credit card provider, If you have done all of these and still have not received your refund, please contact aliexpress
NoRefundable Shipping
If the order arrived correctly, you will have to pay for return shipping costs, which are no refundable. We cannot guarantee receipt of returned items, so we recommend you use a shipping service that has tracking.
Incorrect Orders
If you received an incorrect order or the order arrived damaged please us aliexpress within 7 days of delivery with your Order ID and description of the issue along with clear photos of the item and the packing.
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